Privacy Policy

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, company details.
• Account information: Login credentials and authentication data.
• Usage information: Information about how you use our website or services (e.g., IP address, browser type, pages visited).
• Marketing information: Preferences and interactions with our marketing communications.

We only collect personal information that is necessary for the purposes described below.

We use personal information for the following purposes:

• Access & authentication: To create and manage user accounts, and to provide secure access to our services.
• Customer service: To respond to inquiries, provide support, and manage customer relationships.
• Sales & marketing: To send product updates, promotional materials, and other communications, where permitted by law.
• Service improvement: To understand usage patterns and improve our website and services.
• Legal & compliance: To comply with applicable laws, regulations, and contractual obligations.

We will not use your information for purposes beyond those stated without your consent.

Where the GDPR applies to you, our legal bases for processing are: your consent, for marketing communications; performance of our contract with you, for account access and customer service; our legitimate interests in operating, securing and improving our services; and compliance with legal obligations. Where we rely on your consent, you may withdraw it at any time, and withdrawing it does not affect anything we did before you withdrew it.

We may share personal information in the following cases:

• Service providers: With trusted vendors who assist us in providing services (e.g., hosting, analytics, email delivery).
• Legal requirements: When required to comply with legal obligations, enforce our terms, or protect rights and safety.
• Business transactions: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell personal information to third parties.

Using our services means your personal information is processed outside Quebec and outside Canada. Our services are hosted in Canada, the United States, and — for our website content and contact data — the European Union.

We ensure appropriate safeguards are in place with each of our service providers, including standard contractual clauses or certification under a recognized transfer framework such as the EU–U.S. Data Privacy Framework.

Depending on your location, you may have the following rights:

• Access & portability: Request a copy of your personal information, including in a structured, commonly used technological format that you can take elsewhere.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your information (subject to legal obligations).
• Restriction & objection: Limit or object to certain processing.
• Withdraw consent: Where we rely on consent, you may withdraw it at any time.

We do not make decisions about you based solely on automated processing, and we do not build profiles of you.

To exercise your rights, contact us at privacy@nera.software. We respond within 30 days, free of charge. If we refuse part of a request, we will explain why and how to challenge it.

If you are unhappy with how we have handled your information or your request, tell us and we will look into it. You also have the right to raise your concerns to the privacy regulator in your jurisdiction.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. In particular:

• Mailing list. We keep your record for as long as you remain subscribed. When you unsubscribe, we delete it. We keep only a minimal do-not-contact record — your email address and the date you opted out — so that we do not contact you again or add you back. It is not used for anything else. If you would rather we removed that too, tell us and we will.
• Account information. Kept while your account is active, then for 90 days after it closes.

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure.

Our website uses only the cookies that are strictly necessary to serve the site and keep it secure. We do not use advertising or analytics cookies, and we do not track you across other websites. Because these cookies are essential to providing the site you asked for, they do not require your consent. You can still block them in your browser if you prefer, though parts of the site may then not work.

Our services are not directed at children under 16, and we do not knowingly collect information from them.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

If you have any questions or requests about this Privacy Policy, please contact us at:

• Nera Software Inc.
• 300-4446 St-Laurent Blvd, Montreal, QC, Canada, H2W 1Z5
• Data Protection and Privacy Officer: privacy@nera.software